Question 1

Why can I not just sign up?

Accepted Answer

Because this is being used by people with dementia, and getting it wrong has a cost. We are onboarding a small number of families and services at a time so we can help set up the first album properly and watch how it actually goes.

Question 2

Does it ever make things up?

Accepted Answer

It answers only from the album you wrote. If it does not know something it says so, rather than inventing a comforting detail. That rule is enforced in the system prompt and checked by a 56-case evaluation suite we run before any prompt change ships.

Question 3

What happens if someone asks after a person who has died?

Accepted Answer

It never announces the death and never implies the person is coming back. It stays with the feeling instead, and the moment is flagged in your report. This is handled deterministically rather than left to the model to notice.

Question 4

Is my relative talking to a robot voice?

Accepted Answer

You pick from seven warm, unhurried voices, or record about thirty seconds of your own so they hear someone familiar. You can change it at any time.

Question 5

What devices does it work on?

Accepted Answer

Any modern browser on a phone, tablet or computer. Voice input needs Chrome or Edge. The conversation screen is built for low vision: large type, high contrast, no animation and no red.

Question 6

Where is our data kept?

Accepted Answer

In Australia. Records sit in a Sydney-region database, and application hosting and AI processing will be onshore. Every provider that touches your data will be named for you in writing.

Question 7

Do you support two-factor authentication?

Accepted Answer

Every staff and caregiver account will require a password plus a second factor from an authenticator app. It will be mandatory on every login, there will be no way to opt an account out of it.

Question 8

What does it cost?

Accepted Answer

Pilot places are priced individually rather than off a rate card, because a single household and a sixty-bed service are not the same product. Families are quoted per household, care services per resident. Ask us and we will give you a real number.